Privacy Policy

1. Introduction

DELNEE ("we", "our", "us"), operated by Connect Marketing Business Services (Commercial Registration: 1010794663), Jeddah, Kingdom of Saudi Arabia, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the DELNEE platform.

By using the platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We collect the following categories of personal data:

• Account information: Name, email address, mobile number, commercial registration number, and business details provided at registration.
• Transaction data: Order details, payment references, delivery information, and related records.
• Usage data: Log data, device information, IP address, browser type, and pages accessed on the platform.
• Communication data: Messages sent through the platform, support requests, and feedback.

3. How We Use Your Data

We use your personal data to:

• Provide, operate, and improve the DELNEE platform and its services;
• Process transactions and communicate with you about your account;
• Comply with applicable laws and regulatory requirements in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL);
• Detect and prevent fraud, misuse, and security incidents;
• Send service-related notifications and updates.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract — to provide you with the services you have requested;
• Legal obligation — to comply with applicable Saudi laws and regulations;
• Legitimate interests — to operate, secure, and improve the platform;
• Consent — where required by applicable law.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Licensed third-party service providers (delivery, payment processing) strictly to fulfil the services you request;
• Regulatory and governmental authorities when required by applicable law;
• Professional advisors (legal, accounting) under confidentiality obligations.

6. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil the purposes described in this policy, and in any case for the period required under applicable Saudi laws and regulations.

7. Your Rights

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

• Access your personal data and request a copy;
• Correct inaccurate or incomplete data;
• Request deletion of your data where legally permitted;
• Object to or restrict processing in certain circumstances;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@delnee.io. We will respond within thirty (30) days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no internet-based system is completely secure.

9. Cookies and Tracking

The platform may use cookies and similar tracking technologies to improve user experience and platform performance. You may control cookie settings through your browser preferences.

10. Children's Privacy

The DELNEE platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you via registered email or through the platform at least fourteen (14) days before they take effect.

12. Contact

Email: support@delnee.io
Address: Connect Marketing Business Services, Jeddah, Kingdom of Saudi Arabia
CR: 1010794663